The Latest Neuromarketing Insights

The Latest Neuromarketing Insights made actionable

Every month we’re searching through 100’s of scientific articles, so you don’t have to.

A surprising way to minimize product returns

A surprising way to minimize product returns

We live in a returns culture, where delivery is free and so are the returns. Zero shipping fees and favorable in-store return policies make it very attractive to bulk buy products consumers don’t need. When consumers return their purchases, it causes losses for the companies due to extra logistical and repackaging costs. An increasing amount of returns have a negative impact on the environment too.

Marketers should strive to reduce the returns to save costs and reduce the adverse footprint on the environment. A recently published study has discovered a simple yet highly effective technique companies can use in this regard.



Emoticons in Customer Service: Why They Can Backfire And How To Use Them Right

Emoticons in Customer Service: Why They Can Backfire And How To Use Them Right

Emoticons and emoji’s seem to be everywhere these days: In text messages from friends, in social media campaigns from major brands and even in e-mails from customer service representatives.

And that makes sense, right? They present an opportunity for companies to connect with their customers in a relatable and creative approach. Besides, according to a global survey conducted by Genesis; 40% of customers claim that the biggest improvement in customer service can be achieved through investing in a “better human service”. So why not use emoticons in customer service interactions in order to make them more human? 

 



The Reason Why Sex Sells: It Makes You Feel Dirty

The Reason Why Sex Sells: It Makes You Feel Dirty

Sex in advertising campaigns can go both ways. On the one hand, it is an attention grabber. Being able to capture a consumer’s attention in this overly crowded world is potentially one of the best qualities an advertisement can have. Additionally, watching a sexual advertisement is a positive and rewarding experience.

On the other hand, sex can disgust people. Imagine watching tv with your friends, colleagues or family. All of a sudden, a naked woman is promoting the newest fragrance by some brand. You go red and avert your eyes. Seeing such a sexual image makes you feel dirty. How and why does sex sell, when it can bring about such different feelings in consumers?


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